Our Focus
At G.L.A. Water we have a single focus, it's our customers. We have put this single focus at the core of our water treatment business since 1976. It should be no surprise that the majority of our customers have been with us for over 15 years and that 46% of our current customer list came to us by referral.
How much value will you get from your water treatment program this year? Will it live up to your expectations and costs? At G.L.A. we specialize in providing a customer focused and cost effective water treatment program. Water treatment is not just about chemicals, pumps, and powders. It's more about eliminating down time, prolonging the life of equipment, and recycling the water as many times as possible.
At G.L.A., we not only understand these principals; we put them to work.
- As a customer, you will deal with the same service tech, 95% of the time.
- All of our employees are required to be in G.L.A. uniform.
- All employees wear a G.L.A. identification badge.
- Employees receive quarterly updates on industry changes and trends.
- G.L.A. receives notice on all EPA orders and changes that may effect our customers.
- We will respond to a customer’s request with in 24 hours.
- All orders are shipped within 48 hours of being received.
- G.L.A. services its own equipment, saving time and money for our customers.
- A written service report is completed at each visit.
- Annual service reports document all G.L.A. readings and tests.
- G.L.A. customer service line available Monday through Friday 8am to 4pm.
- Flexible budget billing (Monthly/Quarterly/Yearly).
Our Purpose
Our purpose at G.L.A. Water Inc. is to sell water treatment services and products to industries.
To our customers, we will provide superior service, unmatched by any of our competitors, and sell quality products all at competitive prices.
To our employees, we will provide a pleasant working environment with open communication and opportunities for personal growth and development.
To our community, we accept the responsibilities of remaining educated and carrying out the policy of good environmental practices.
Our Promise
We promise our customers:
- To deliver superior service with a great attitude.
- To offer a competitive price.
- To act in a professional manor.
- To be 5 minutes early for all meetings and appointments.
- To always be in uniform with a G.L.A. identification badge displayed.
- To follow all OSHA and our customers safety guidelines.
- To be courteous and respectful to all personnel.
- To follow a customers policies and posted rules.
- To return all phone calls with in 24 hours.
- To always keep our customers interest first.
- To communicate clearly.
- To take time to answer concerns and questions.
- To clean up after ourselves.
Complete Packaged Systems
Our packaged systems are all inclusive. Once a system is selected, all that is left to do is supply necessary utilities.
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